forward thinking software solutions

Genus© Support

We have established ourselves in the Gas Utility Sector very rapidly. Part of this success is due to our very quick response to any problems that our clients may have with our software no matter how trivial they may appear to be.

The mechanisms for support are :

  • Remote Access
  • Email
  • Telephone
  • Site Visits

Large proportions of support calls are dealt with immediately. If for some reason they are not addressed in this manner then they are placed onto our own Bulletin Board, which is pro-active in tracking timescales. Our clients will also have the benefit of the members area soon to appear on our website.